Terms of Service


Please read all the terms and conditions stated herein before placing your order.


Prefloortools.com is committed to providing fast and easy service to please our customers. Most orders ship the next business day from the date of purchase, though on average there is a 1-3 business day processing time for orders. The minimum shipping and processing cost on orders under $75.00 is $12.99. Pre-Floor reserves the right to choose the service in which we would like to ship our products (Fed-Ex, USPS, UPS, Freight). For rush delivery (2 day, 3 day, overnight shipping) please call to place your order. Some orders ship from locations other than our Wilmington, NC store. If your order ships from another location, your tracking number will not immediately be available. Please call to obtain your tracking number if this is the case. Please allow additional time for these orders to process. There are no refunds offered for shipping costs. 


Orders in which the subtotal (before tax and extra fees) reaches $75.00 can qualify for free shipping to the lower 48 states only. Most tools qualify, however some items do not. Items that do not qualify for free shipping include: Nails, staples, brads, blades, adhesives, tack strip, metals, vinyl and rubber products such as cove base, stair treads, vinyl flooring, reducers and transition strips, flammable or hazardous materials, and excessively large or heavy items. If there is any confusion about your shipping total please call us at 877 222 4477 before placing your order. Extrodinarily high shipping costs usually result from errors in shipping calculation and can be adjusted accordingly. 

Large orders requiring freight shipment or palletization require a commercial address with means to receive. Additional fees may be applied if lift gate service is required. 


Due to the unpredictable costs associated with international shipping, all international orders must be placed via telephone.


Items sold by Pre-Floor and shipped within the state of North Carolina will be subject to North Carolina sales tax. Certain items sold within California will be subject to California state sales tax as well. The sales tax amount will be displayed in your cart before the order is placed. 


We reserve the right to cancel an order at any time. If your order is cancelled you will be contacted within 24 hours of the first business day after your order is placed stating the reason we cancelled your order. Order cancellations are usually due to unforeseen technical problems that cause errors in cost calculation. If your order has been cancelled and you would like to know more please e-mail or call us during our regular business hours. 


All phone orders are subject to a 3% credit card finance charge. To avoid this charge, purchases can be made online or by check/money order. Please call us 877-222-4477 for additional payment options. 


All return merchandise is subject to review. Returns requested within 90 days from the date of receipt are usually subject to a 20% restocking fee. Returns past 90 days from the date of receipt may incur additional charges. Manufacturer direct parts and custom orders may be subject to higher rates. Request for returns must be in writing, either via e-mail or fax from buyer. Shipping costs are not eligible for refunds under most conditions. Pre-Floor must receive the product before any refund will be processed. Buyer is responsible for return shipping costs unless the return is a result of an error on our part. Exchanges are not subject to the 20% restocking fee and a store credit will be issued upon receipt. If the product has been removed from the box, used or damaged this may effect our ability to do a return or exchange and may incur additional fees. Any items received that appears damaged or is damaged through the shipping process must be reported within 7 business days or maybe subject to normal exchange policy. We are not responsible for lost or stolen packages if no signature is requested and the courier confirms delivery to the address provided.


Prices are subject to change without notice. Price and availability are subject to change at any time by the manufacturers.


Most of our products are in stock and available to ship immediately. Some items such as specialty tools or parts may need to be sent directly from our manufacture. Others such as our wall base, depending upon your combination of style and color, may have to be produced. Such may cause some delay in shipping. Any questions about the availability of a product call us at 877-222-4477.


Product descriptions are provided by the product manufacturer to appear with the product being sold.