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PROCESSING AND SHIPPING POLICY

Prefloor Distributing is committed to providing fast and easy service to please our customers. Most orders ship the next business day from the date of purchase, though on average there is a 1-3 business day processing time for orders. The minimum shipping and processing cost on orders under $75.00 is $12.99. Pre-Floor reserves the right to choose the service in which we would like to ship our products (Fed-Ex, USPS, UPS, Freight). For rush delivery (2 day, 3 day, overnight shipping) please call to place your order. Some orders ship from locations other than our Wilmington, NC store. If your order ships from another location, your tracking number will not immediately be available. Please call to obtain your tracking number if this is the case. Please allow additional time for these orders to process. There are no refunds offered for shipping costs.

FREE SHIPPING POLICY

Orders in which the subtotal (before tax and extra fees) reaches $75.00 can qualify for free shipping to the lower 48 states only. Most tools qualify, however some items do not. Items that do not qualify for free shipping include: Nails, staples, brads, blades, adhesives, tack strip, metals, vinyl and rubber products such as cove base, stair treads, vinyl flooring, reducers and transition strips, flammable or hazardous materials, and excessively large or heavy items. If there is any confusion about your shipping total please call us at 877 222 4477 before placing your order. Extraordinarily high shipping costs usually result from errors in shipping calculation and can be adjusted accordingly.

Large orders requiring freight shipment or palletization require a commercial address with means to receive. Additional fees may be applied if lift gate service is required.

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